Returns & Exchanges

At Coldest, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Whether it is a cooling pillow or luxury bedding, we are committed to ensuring your home remains the ultimate sanctuary.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unused items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.